This Frequently Asked Question list covers the watching of streamed On Demand or Live Stream content from our system.
On Demand content is just like watching a movie on Apple TV or Netflix, when you are ready to watch, you can watch. Normally you will have a certain time limit to be able to watch, and there may also be start and end date restrictions that apply.
Live Streamed content happens in real time, so if you miss the advertised start of the event, you will only be able to see the content streamed forward in time from the point you start watching.
Often, content may be restricted to certain geographical areas due to distributor or content provider agreements. Generally, you can watch streamed content on a variety of devices (with a web browser). Continue reading below for specific answers to common questions regarding purchasing and watching streamed content.
Access to content can vary according to rental periods, and physical location (geolocking). Please note the following content restrictions before purchasing content. Content being purchased will warn of possible restrictions to viewing access based on where you are attempting to purchase from. For best experience, purchase from where you intent to watch content.
New films will be released daily from the 14th November at 8pm for Opening Night. All the rest of the films will be available to watch for at least a full week. All availability will end November 29th at midnight.
How can I watch On Demand or Live Stream content?
You can watch on computers using a modern web browser that supports HTML5. This list includes:
Other browsers may work, but for the best performance we recommend the latest version of one of the above browsers. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. On iOS, Screen Mirroring must be turned off to play.
Subtitles, where available, can be accessed by using a compatible browser (recent versions of Chrome, Safari, Firefox, Opera and Edge should work on most devices).
Do I need to download an app to watch?
No apps or plugins are required to watch content. Some event organisers may offer Android or iOS/tvOS apps as well, but these are optional, not required.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note you must have Screen Mirroring turned off for content to play.
Currently there are some problems viewing trailers sourced from Vimeo - we are working on a fix. Films will play without a problem as they have been uploaded to our platform.
Can I watch content on my Android device?
Yes, you can watch content using Chrome on Android 6.0 or later.
Currently there are some problems viewing trailers on an Android device - we are working on a fix. Films will play without a problem as they have been uploaded to our platform.
Can I use AirPlay to play on my Apple TV?
If you have an Apple TV, you can AirPlay from Safari by selecting the cast button on the bottom right-hand side of the player. You cannot unfortunately use AirPlay from another web browser other than Safari.
Can I use Chromecast to display content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. You must use the Chrome web browser.
Can I use the built in web browser in my smart TV to display content?
Generally, and very unfortunately, no. Most smart TV web browsers do not have sufficient capabilities to render HTML5 video correctly. We suggest using a computer with HDMI output, Chromecast, or AirPlay on Apple TV as alternatives to built in web browsers on smart TVs.
Do I have unlimited time to watch?
Generally On Demand videos have a set amount of time to watch after you have purchased the content. Films are available for the 14-29 November 2020 the dates of the 21st Hong Kong Jewish Film Festival 2020. Check the film you are interested in for further details on viewing period and availability dates.
Can I watch more than once? Can I pause content?
Yes, within rental time or date limits. And yes, you can pause content for breaks, unless it is a live stream :)
Why is content blocked from my location?
Some content may not be available in your location due to restrictions from the distributor. As content is usually licenced on the basis of geographic distributions. Our system detects where you are accessing content from and will allow you to purchase or not purchase depending on the detected location. If you can purchase content from a certain internet connection, then you should be able to play from that same internet connection.If you are using a recognized proxy you might not be able to play content, we suggest trying our trailer/teaser content to check.
Why is an On Demand or Live Stream session showing sold out?
Certain content may have restrictions on the total number of views that are possible. When this is the case, some content may be sold out when that limit is reached. This is true for our Opening Night film Crescendo.
What time zone is content displayed in?
The time zone is Hong Kong time UTC +8
Why does the video stop playing or not play smoothly?
If your internet connection is slow or inconsistent, you might experience problems during playback. If you’re on WIFI, try moving closer to your router, or in direct line of sight to the router. Walls and other material between you and the router may have a detrimental effect on your ability to watch content at high quality. Limit other internet activity, such as intensive gaming or large downloads, while you watch. To help deliver the best experience, we use adaptive bitrate streaming, which automatically adjusts the video quality based on your internet speed. We also use a content delivery network (CDN) to make copies of the content closer to your geographic location for better performance. You can use https://www.speedtest.net/ to assess your internet speed. Any download speed greater than 5.5 Mbps should be sufficient to play one full 1080p feature length stream with no issues. In contrast most NBN connections now offer at least 10-40 Mbps download speeds during peak periods. If playing 4K resolution (which is not commonly available yet), the speed required rises to between 15-25Mbps. If your internet download speed is below 3 Mbps, you may have trouble watching content as your speed is too low to allow steady streaming of the content, even at lower resolutions. You should contact your Internet Service Provider (ISP) for assistance if you continue to have slow internet speeds. Unfortunately we cannot provide technical support on slow internet speeds or computer setups.
Error “Streaming purchase has played too many times across multiple IP addresses”
If you watch content repeatedly from numerous IP addresses you may hit this error. This is designed to limit fraudulent access to content - all accesses to content are logged. Please play content from only one previously used location, or purchase another ticket or pass for an additional location contact the organiser for assistance.
Apple TV and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries. Chromecast is a trademark of Google LLC.